We are able to ship anywhere within the United States, unless otherwise stated on the product detail page. We do not ship internationally at this time, but we’re aiming to be available internationally in the future.

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

Depending on package weight and destination, we ship with USPS, UPS Ground, DHL, or FedEx Ground. Standard Shipping Orders will ship via standard ground shipping, excluding oversized items. Standard shipping is available for most domestic addresses for $14.99-$19.99.

It can take up to 3 business days for the shipping carrier to start moving a package or update the tracking information. During the holidays and other high volume periods, it can take up to 6 business days for tracking to update If your tracking hasn't updated after 6 business days, please reach out to us at contact@jillmartin.com and we'll look into it.

If your order arrives in less than perfect condition, please reach out to us at contact@jillmartin.com within 7 days of receiving your order.

Returns can be made for eligible unused items within 30 days of receiving your order with a $7 flat rate return fee.Please note, some items are final sale and cannot be returned.You may ship your unworn non-customized item to the following address for a refund. Shipping costs to be incurred by the purchaser unless the item is damaged or defective.

If you have received an incorrect or non perfect item, contact us at contact@jillmartin.com and we will make the situation right.

Return Address: 

Packaged LLC
401 Hackensack NJ, Suite 705
Hackensack, NJ 07601

We’ll send you an email once your refund has been processed. After receiving this email, your refund will appear in your account within 5-10 business days.

Final sale items cannot be returned or exchanged. No exceptions.